Optimizing a company's organization: a digital services company drifting off course
Situation
An application maintenance contract that had been drifting badly for several years. As a result, the client's trust had collapsed and the teams had lost motivation.
Intervention
Organizational diagnosis, then restructuring of operational steering, support for the teams and restoration of the client relationship.
Results
- Contract turned around and stabilized
- Client trust restored
- Growth of the digital offer
- Teams re-engaged